Product warranty
All products sold are covered by the “Legal Warranty” of Conformity provided for in Articles 128-132 of the Consumer Code.
The Manufacturers are always solely and directly responsible for defects or non-conformities in production and Warranty obligations under the Law. The warranty on the product will therefore be exercised in the manner and within the timeframe prescribed by Law directly by the Manufacturer.
Under the “Legal Warranty”, the Manufacturer is responsible for conformity defects that become apparent within 2 (two) years from the Delivery of the Product.
The legal warranty provides that the Consumer, under penalty of forfeiture, shall report to the Producer any lack of conformity found in the purchased product within 2 (two) months of discovery (art. 132, Consumer Code). Following such complaint, the Consumer shall have the right to request the repair or replacement of the Product, without prejudice to the other rights provided by law in favor of the Consumer.
Products that have been repaired, modified or in any way altered by the user are excluded from the Legal Warranty. Also excluded from the scope of application of the Legal Warranty are any failures or malfunctions or defects of any other kind caused by accidental facts or by the user’s responsibility or by use of the product not in accordance with its intended use and/or with what is provided in the technical documentation attached to the product, if any, or in the instructions for use relating to it.
To exercise the warranty against the manufacturer, the Customer may contact the Seller’s Customer Service Department by writing to info@ravizzafratelli.it, which will be available to offer any information useful for exercising his or her rights.
The Professional Customer, as defined in Article 3 of the Consumer Code, is also entitled to make use of the Legal Warranty provided for in the Civil Code. The Legal Warranty in this case is valid for the maximum term of 12 (twelve) months from the Delivery of the Product and provides, under penalty of forfeiture, the communication to the Seller of any defect found in the purchased product within 8 (eight) days of discovery.
In order to take advantage of the Warranty, it is recommended to keep the purchase document.
The Seller shall not be liable in the event of loss of revenue, profit, data or for any other indirect damage of any nature whatsoever arising out of or otherwise connected with the contracts subject to the General Conditions.
The Seller’s liability for platform malfunctions such as: incorrect receipt of Purchase Order confirmation due to blocking of e-mail service, cyber attack, denial of service shall in no case be economically higher than the total value of the Purchase Order placed.
The Seller’s liability in connection with the sale of products through the platform, except in cases of willful misconduct or gross negligence, shall never exceed the price paid by the Customer.