1. INTRODUCTION
The general conditions of sale and use here transcribed (hereinafter referred to as “General Conditions”) apply to the Italian and Community territory. They are regulated by the Consumer Code (Chapter I, Title III of the D. Lgs. n. 206/2005, artt. 45 et seq.) and by the rules on electronic commerce (D. Lgs. n. 70/2003 et seq.) and apply exclusively to distance selling.
Seller Identification:
RAVIZZA FRATELLI SAS DI RAVIZZA ALDO & C
Via Ala di Stura 63 Torino, 10148
VAT Number/Fiscal Code: 01921700017
Tel: 0112202410
This section, having legal value, constitutes the agreement between the user browsing the Site, also called “Customer” and Company Name, of the reseller, hereinafter defined as “Seller”, owner of the e-commerce site or the “Site”. By subscribing to our navigation services on the Site, the Customer is called upon to accept the General Conditions set forth herein.
2. GENERAL CONDITIONS
The Seller makes available on the pages of the Site the possibility to purchase products (hereinafter the “Products”). Purchases on the Site are permitted only to a Customer, who:
a) is a natural or legal person as legally represented, has read the Information regarding the processing of personal data and has correctly completed the registration procedure as indicated in paragraph 3.;
b) has read and accepted the General Conditions before purchase;
The Seller reserves the right to prohibit the use of the Site to subjects who violate these “General Conditions”;
Any changes and/or new conditions will be effective from the moment of their publication in the section “General Conditions for electronic commerce” on the Site.
In the event of changes to the General Conditions, the General Conditions published on the Website at the time of browsing the Site by the Customer and sending the Purchase Order (hereinafter “Purchase Order”) shall apply. To this end, we invite Customers to regularly access the section to check the publication of the most recent General Conditions.
If the Customer does not wish to accept the changes to the General Conditions, he will refrain from making purchases on the platform and may request the cancellation of his subscription. Failure to register and accept the General Conditions will in any case make it impossible to make purchases.
3. PLATFORM REGISTRATION
In order to be able to purchase the Products through the Site, the Customer must register. Registration will allow the Customer not to re-enter personal information each time a new purchase is made, it will facilitate order tracking and procedures for assistance, complaint or return of goods.
In order to protect the security and quality of the trading platform, the Seller reserves the right not to accept a new registration or to cancel an “account” at any time if this may constitute illegal activity.
To register and proceed with purchases you must fill in the registration form, entering the required data. There is an access with a password that can always be changed, even after the successful registration. Registration is confirmed by email sent to the address provided by the Customer. The username/email and password constitute the “Registration Credentials” to access the platform. The Registration Credentials are personal and cannot be transferred to third parties.
The Registration Credentials may be changed by the user at any time by logging on to the Site in the “Profile” section. The Customer is obliged to notify the Seller in case of misuse, theft and/ or loss.
The Customer is obliged to provide his data in a correct and truthful way and declares himself responsible for the insertion of false information, lies or that
constitute conduct punishable by law.
The Customer is responsible for accessing his profile through the assigned Registration Credentials and is directly liable for any damage or injury caused to the platform and performed through his Registration Credentials. The Customer agrees to keep the The Seller is exempt from any obligation to indemnify, Penalty resulting from and/or in any way related to the violation of registration rules.
All operations carried out through the “Registration Credentials” are considered to be carried out by the Customer to which the “Registration Credentials” are associated.
Registration must be made by using your own active email account. Profiles that have been registered with the email address of another subject, temporarily assigned email, already registered or not validated may not successfully conclude the registration process or, if concluded, be deleted without prior notice.
The e-mail box can always be changed by the user at any time through the access on the site in the section “Profile – Change Email”.
You can always delete your Account by logging in to the “Profile – Deactivate Account” section of the Site.
4. INFORMATION ON THE GOODS SOLD
The Goods sold on the Site consist of products and materials, made by suppliers belonging to the construction and architecture industry (hereinafter referred to as “Suppliers”). The trademark of the Supplier is indicated on the Site next to each Product sold.
The following information on the Products for sale constitute elements of the sales contract between the Seller and the Customer: these General Conditions, the trademark of the Manufacturer, the name of the Product, the codes of the Product, the variants of the Product, the price, availability of the Product, delivery methods and times, delivery costs, payment methods.
Product descriptions and images published on the Site are provided by the Suppliers. The Seller disclaims any responsibility for the mismatch between the product ordered and the description of the product supplied and present on the Site, Notwithstanding that in case of obvious discrepancy, the Customer has the right to terminate the contract or reduce the price.
Unless otherwise stated, all prices of the Products are quoted in Euro (€) and include VAT, while delivery costs are calculated according to the destination and are shown separately. Delivery times are indicated as minimum-maximum delivery dates.
The Products for sale published may be available in quantity and in limited time, Customers are invited to always check the availability indicated next to the Product.
5. PROCEDURA D’ACQUISTO E ACCETTAZIONE DELL’ORDINE
The Customer can purchase one or more products published on the Site by clicking on the “Add to cart” button. Once the cart is filled with the selection of desired items and quantities,
the Customer can proceed to purchase them using the “Proceed to Payment” button. The following order process will require a registration on the Site.
During the order process, the Customer must specify their billing details, the place of delivery and the delivery methods for each product placed in the cart.
At the end of the procedure, the Customer will have the right to check and modify the data entered. Once the data has been confirmed, the Customer can select a payment method and finalize the purchase by clicking on the “Buy” button.
The payment of the Purchase Order can be made by Paypal, Credit Card on PayPal circuit, Bank Transfer, Order&Collect.
The completion of the payment process by clicking on the “Buy” button and viewing the web page confirming receipt of the Order by the Customer is equivalent to generating a new purchase order (hereinafter “Purchase Order”).
The Purchase Order will be stored digitally on the Seller’s platform. The Customer may view it at any time in the “My orders” section available on the pages of the Site. At the same time as storing the Purchase Order, the Customer will receive an automatic communication by email – addressed to the e-mail box indicated in the purchase process – in which all the elements of the Order such as: characteristics of the products ordered, quantity, purchase price, mode, place and time of delivery, selected payment method. It is recommended to keep this email as proof of purchase.
In case of payment with Paypal, Credit Card, and in case of purchase in Order&Collect mode, the Customer will receive an email with the subject “Order Confirmation” confirming the acceptance of the order proposal and the correct receipt of payment. Please note that the provisions and payment information entered by the Customer in the financial circuits (credit card number, security codes), are processed through connection using the SSL
protocol (Secure Sockets Layer) and will not be stored in any way on our systems.
In the case of payment by bank transfer, the Customer will receive an email with the subject “Order summary” with a simple list of items purchased and instructions to proceed with the transfer. After the transfer by the Customer and the subsequent verification of the credit of the funds on the bank account, the Customer will receive a second email “Order Confirmation”.
Both types of email do not constitute acceptance of the purchase proposal by the Seller, which will be completed only after verification by the Seller of the buyer’s data and the availability of the requested products.
The purchase contract will be considered concluded only when the Purchase Order positively verified by the Seller, will be accepted by him and placed in the “In-progress” status. The change of Status and acceptance of the Order by the Seller will be visible to the Customer in the “My Orders” area available on the Site.
From the moment of acceptance, the Purchase Order will constitute an irrevocable commitment by the Customer to purchase. This commitment may be called into question only in the cases provided for by law and relating to the right of withdrawal (see chapter “Right of withdrawal”).
6. PAYMENT
In the case of payment by bank transfer, the time taken to verify the credit will not exceed 5 (five) days from the date on which the Customer makes a bank arrangement. In order to speed up this verification phase, the Customer will be able to send a receipt of the bank transfer made to the address ordini@ravizzafratelli.it
In the event of failure to confirm payment more than fifteen days from the date of transmission of the purchase order, the Seller reserves the right to cancel the order.
If, due to platform errors or other inconveniences, the price indicated on the Site should be lower than the correct sales price of a product, the Seller will contact the Customer to verify the possibility of proceeding equally with the purchase at the correct sale price. In case of a
negative response, the order will be cancelled and an immediate refund will be made, through the payment method chosen by the Customer at the time of the order. If the price indicated on the Site is higher than the correct selling price of a product, the Seller will charge the Customer only the lower price, issuing an immediate refund equal to the difference.
The Seller reserves the right to refuse, at its sole discretion, Purchase Orders from anyone who is abnormal in relation to the price of the product, the quantity of products purchased or the frequency of purchases made. It is understood that all the operations of execution of the Purchase Order by the Seller will take place only after the Seller has received full confirmation of payment from the Customer.
7. INVOICING
The Customer is required to communicate the request of particular tax and accounting documents during the purchase process. In particular, legal entities may indicate the VAT number and request the sending by email of the invoice related to the Purchase Order. For administrative reasons, we cannot guarantee the issuance of purchase invoices requested by the user after the time of order.
For the issue of the invoice, the information provided by the Customer in the Purchase Data section of the Site, therefore the Seller invites the Customer to always verify, with the utmost attention, the accuracy of the data provided therein.