DELIVERY TO THE CUSTOMER’S ADDRESS

The Seller may make available for all or some of the products for sale through the Site, a method of delivery of the goods to the address specified by the Customer during the Purchase Procedure.

The Seller may make delivery of the goods to the address specified by the Customer either a) by its own means, within a range that varies according to the Terms specified on the Site and subject to availability , or b) by a third party courier. Deliveries will be made by the means deemed by Seller to be most suitable for type of goods and shipping address.

Delivery times will be indicated on the Site in the form of a date range (minimum date-maximum date), taking into account the time of availability or possible procurement of the product, the time of packing and the time of delivery of the goods. The Site will calculate in advance an estimate of delivery time based on the location of the Customer’s browser and assuming that payment for the order is made at the same time as the Order. Following the
Customer’s completion of the Order form with exact delivery location data, the Site will refine the time calculation.

Indicatively, the delivery time for Italy varies from 1 to 3 working days. In case of deferred payment (e.g. by Bank Transfer), the Seller will take charge of the order only after verification of the crediting of the payment. Therefore, the delivery time indicated on the Site will be added to the waiting time of the credit.

The Customer acknowledges and accepts that a Purchase Order that includes different Products may result in different delivery times for each item ordered. Customers are encouraged to always check the estimated delivery time as indicated next to each Product, even if from the same Manufacturer.

Delivery costs to the Customer’s address will be calculated by the Site and shown on all pages of the Purchase procedure, in email messages between Seller and Customer, and in the Orders area. The Customer is responsible for the address provided. No liability will be attributable to the Seller, for errors in shipment or wrong delivery of products due to inaccuracies or incompleteness in the compilation by the Customer.

Some products may not be available for delivery in all geographic areas. However, delivery availability in the geographic area indicated by the user will always be confirmed in the purchase form.

Physical delivery of the Product will be made between the hours of 08:00 and 18:00 Monday through Friday. The delivery agent – whether it is the means sent directly by the Seller, or a third-party courier – will make an initial attempt to deliver the Products to the address indicated by the Customer.

If the Customer is absent, the delivery agent will leave a notice of passage at the recipient’s address stating the fact that an attempt was made to make delivery and will inform the Seller to agree on the next proper action in accordance with the provisions of Article 1690 of the Civil Code.

The products will be held free of charge by the delivery agent for n. 5 (five) (calendar) days. After an additional No. 20 (twenty) days (calendar) of storage, the Order will be automatically cancelled pursuant to Article 1456 of the Italian Civil Code and the Seller will refund the Customer the value of the Order, except for the costs of delivery and the subsequent custody/deposit, which will remain the responsibility of the Customer. The termination of the
contract and the amount of the refund will be communicated to you by email. The refund amount will be credited to the means of payment used by the user for the purchase or by bank transfer.

Unless otherwise agreed between Customer and Seller, the delivery person will make a standard delivery to the street level and without additional services, such as unpacking, transport to the floor, assembly or installation of the delivered goods.

At the time of delivery, the presence of the Customer or a trusted person is required to check that the packaging is intact and clean and that the Products received correspond to what is stated on the Order.

The risk of loss of or damage to the Goods, due to causes not attributable to the Seller, shall pass to the Customer only at the time when the Customer, or a third party designated by the Customer and other than the delivery agent, takes physical possession of the Goods.

The Seller, shall not be liable for any damage to the products or for any delays in delivery that occur after the delivery of the Goods to the person in charge of their transportation.

In the event of defects immediately noticeable upon delivery, such as non-integrity of packaging, the Customer (or the one who materially picks up the goods) is obliged to make an immediate report in writing to the delivery agent (the so-called “withdrawal with reservation”) and to contact the Seller through the platform within 3 (three) working days from the date of delivery.

In case of delays or non-delivery of the purchased goods, the Customer may inform the Seller through the “Contact Seller” link in the Restricted Area. The Seller undertakes to get in touch with the Customer within 3 (three) working days.

Sellers shall not be held responsible for any delay in delivery or inability to deliver due to: scheduled national or local holidays, strikes, riots, natural disasters, carrier accidents, theft, robbery. Should the force majeure cause persist beyond a period of 3 (three) months, the order will be automatically cancelled.

Any delays in delivery of less than 30 (thirty) days shall not entitle the Customer to refuse delivery of the products, nor to claim compensation or indemnity of any kind. In the event that it is not possible to communicate to the Customer a reliable delivery date, it shall be the Seller’s right to propose to the Customer the cancellation of the order, at no additional cost and with immediate refund through the means of payment chosen by the Customer at the
time of the order.