1.THE RIGHT OF WITHDRAWAL
If the Customer is a “Consumer”, as defined in Article 3 of the Consumer Code, he/she is entitled to the rights set forth in Article 52 et seq. of the Consumer Code, as amended by Legislative Decree of 21/02/2014 No. 21, and therefore the right to withdraw from the Purchase Agreement (hereinafter the “Right of Withdrawal”) for any reason, without reasons and without penalty.
The Withdrawal may relate to all (Total Withdrawal) or only part (Partial Withdrawal) of the Goods purchased.In order to exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days from the day on which the Customer or his delegate acquires physical possession of the purchased products by signing the withdrawal. The Customer may use a simple communication or the Withdrawal Form found in the ‘My Orders’ area. The means and addresses to which the withdrawal notice should be sent are:
Registered mail A/R::
RAVIZZA FRATELLI SAS DI RAVIZZA ALDO & C
RAVIZZA FRATELLI SAS DI RAVIZZA ALDO & C
Via Ala di Stura 63 Torino, 10148
Phone: 0112202410
E-mail: info@ravizzafratelli.it
E-mail: info@ravizzafratelli.it
Pursuant to Article 59 of Legislative Decree 06/09/2005 No. 206 (Consumer Code), the right of withdrawal does not apply to goods that are custom-made, customized or that due to their structure, cannot be returned, are likely to deteriorate rapidly or may be damaged. In the event that the product on sale falls into one of the cases referred to in Article 59 described above, the Site will report this indication with the phrase “Right of withdrawal does not apply” both in the product sheet and in the pages of the purchase procedure and in the order confirmation emails. Customers are invited to always check for the presence of such wording.
Following the correct exercise of the Right of Withdrawal, the Customer will receive at the e-mail address declared during registration all the instructions for returning the Products: the case number, the labeling to be applied to the packages, and the address to which to return the Products (or the contact details of a forwarding agent with whom to arrange pickup).
The address to return the goods to is:
RAVIZZA FRATELLI SAS DI RAVIZZA ALDO & C
Via Ala di Stura, 63 – 10148 Torino (TO) – Italia
Via Ala di Stura, 63 – 10148 Torino (TO) – Italia
Pursuant to art. 57 of the Consumer Code, the return of the Products must be made without undue delay, and in any event no later than 14 (fourteen) days from the date on which the Consumer communicated his or her decision to wish to withdraw. The date of receipt of the notice of withdrawal by the Seller and the date of acceptance of the Product by the post office or the date on which the goods are taken over by a forwarding agent shall be decisive.
If the Customer has exercised the right of Withdrawal in accordance with the provisions set out in these conditions, RAVIZZA FRATELLI SAS DI RAVIZZA ALDO & C, in accordance with Article 56, paragraph 1 of the Consumer Code, will refund in full the sums paid by the Customer at the time of purchase, including shipping costs. The refund of the sums will be made through the same instrument adopted by the Customer at the payment stage, without undue delay and in any case within 14 (fourteen) days from the day on which it is informed of the consumer’s decision to withdraw from the contract in accordance with Article 54. RAVIZZA FRATELLI SAS DI RAVIZZA ALDO & C, may withhold the refund until it has received confirmation from the Seller that it has received the goods or until the Customer has demonstrated that he/she has returned the goods, whichever situation occurs first.
The consumer will only bear the direct cost of returning the Products.
The returned Product must be returned in resalable condition, preferably in their original packaging and accompanied by any accessories. Pursuant to the Consumer Code, the Customer is responsible for the decrease in the value of the products resulting from handling the products other than what is necessary to establish the nature, characteristics and verification of the functioning of the goods. In this case RAVIZZA FRATELLI SAS DI RAVIZZA ALDO & C reserves the right to ask the user to recoup the decrease in value found. Therefore, although not provided by law a form of insurance on the return of the goods due to the exercise of the right of withdrawal, the Customer is invited to adopt it.
2. REIMBURSEMENT FOR PURCHASE OF ASSETS NO LONGER AVAILABLE
The Products for sale may be subject to the exhaustion of availability in the market, even after the registration of the Purchase Order. In case of unavailability of the ordered product, the buyer will be informed within 20 (twenty) days of the Order by email or telephone and the purchase order will be modified limited to the product no longer available.
If the payment for a Product that is no longer available has already been made, the Seller will make a refund of the amount paid by the buyer, including shipping costs, within the period of 10 (ten) days from the notice of unavailability of the Product. The amount of the refund will be communicated by email, and credited to the same means of payment used for the purchase or by bank transfer.
The Seller disclaims any liability for delays in crediting refunds for goods no longer available attributable to the banking institution used by the Customer for payment. In any case, for the protection of the Customer, the value date of the re-credited amount will be the same as that of the debit.
3. RETURN OF PRODUCTS IN CASE OF DEFECT AND NON-CONFORMITY
In the event that the Customer encounters problems with respect to the products received and that fall under the cases of : discrepancy of the goods received with respect to the order, wrong quantity in excess or defect, damaged or defective items, missing parts., the Customer has the right to contact the Seller within 3 (three) days after the Delivery or Collection, to request a Return.
Return of defective goods by the Customer will result in the replacement of the same by the Seller free of charge. It will be the option of the Seller to opt for a monetary refund as an alternative to the replacement of the goods.
Return is initiated only upon receipt by the Seller of a request produced by the Customer, accompanied by photographic material describing the damage
complained of. The Customer is advised to keep the original packaging and delivery document.
complained of. The Customer is advised to keep the original packaging and delivery document.
The Seller will contact the Customer within 3 working days in order to reduce the waiting time and provide every detail for the Return of the purchased products, with particular reference to the place of destination of the return and wording to be affixed on the packaging.
It will be the responsibility of the Customer to properly pack the parts in their original packaging to prevent damage when returning the return.
Commissioning and subsequent shipment of replacement goods will occur immediately upon receipt of the defective goods. Replacement of a product or part of a product may require the same delivery time and delivery method as stated in the purchase order or longer.
The cost of returning products as described in the items in this chapter shall be borne by the Seller.